Frequently Asked Questions
Expert support for your high-performance charging and power needs.
How do I know which power supply is compatible with my charger?
To determine compatibility, match the output voltage of the power supply to the input voltage range of your charger. Additionally, ensure the power supply's wattage meets or exceeds your charger's maximum output for optimal performance.
What is your shipping policy for international orders?
We ship worldwide using reliable carriers like UPS and USPS. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees levied by their destination country.
Do you offer technical support for parallel charging boards?
Yes, our team of experts provides comprehensive support. We recommend reviewing our online safety guides before use, as parallel charging requires precise voltage matching of your battery packs.
What is the return window for electronic components?
We offer a 30-day return policy for most items in new, unused condition. Due to safety concerns, batteries and certain electronic components that have been soldered or modified cannot be returned.
Are your products covered by a warranty?
Most of our chargers and power supplies carry a one-year manufacturer warranty. ProgressiveRC also provides localized support to facilitate warranty claims and repairs for the brands we represent.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.